The WinWinX Guarantee
Creating a Win-Win situation for both WinWinX Buyers and WinWinX Sellers is the backbone of what we do. WinWinX is here to help if you are missing a payment or don’t get what you were expecting. At this time, all Product Listings of physical products are eligible for coverage*.
For a Buyer, subject to the conditions of eligibility, WinWinX will refund or replace the Product to you if the Seller doesn’t respond in a timely fashion and:
- You don’t receive the item
- You received the wrong item
- The item you received isn’t in the condition you expected
For a Seller, subject to the conditions of eligibility, WinWinX will pay you the installment(s) amount if the Buyer doesn’t respond in a timely fashion and:
- You don’t receive your payment(s)
- Your item was received by the Buyer
- You initiate a complaint within 30 days of the failed transaction
“The WinWinX Guarantee gave me peace of mind and the confidence to make my first purchase through WinWinX and I am so glad I did.” – Rachel
How It Works
If there’s a problem with your payment, product order, or return, contact our support team. A specialist will review the situation and help you determine the next steps, including getting you a payment or refund if you’re eligible.
To be eligible for a WinWinX guarantee coverage:
(1) You must contact our support team to report:
- Any missing payments within 30 days of the failed transaction
- Any items or physical orders not received: within 48 hours of your estimated delivery date; or
- If you got the wrong item, or if the item condition wasn’t as expected: within the item’s return policy eligibility duration or 14 days if the item was never returnable. The item may need to be returned to the merchant to be eligible for a full refund; and
- Additionally, for any return refund-related inquiries, the return must have been dropped off with the return carrier within 14 days of initiating the return; and
(2) You must comply with the merchant’s policies, terms, and conditions.
In addition, if you report that a package is missing or was never delivered, we may require that you submit additional information.
View a listing to learn more about the general sale conditions and return policies of each merchant selling on the WinWinX Marketplace.
A WinWinX guarantee is a service provided by WinWinX, independent from and additional to the legal withdrawal right you may exercise directly with the merchants.
The Fine Print
The WinWinX Guarantee coverage is limited to the lower of: (1) $1,000 per order as the Buyer or Seller, including tax and shipping, or (2) the amount you paid at checkout, equal to the original item price plus shipping and tax, minus any payments or refunds you received from the merchant, manufacturer, or WinWinX.
A WinWinX guarantee coverage doesn’t limit your rights with the merchant or the item manufacturer. This means that you can still present a claim directly against the merchant demanding compliance with any customer withdrawal rights and any legally mandated guarantees (product conformity, hidden defects) or contractual warranties proposed by the merchant.
A WinWinX guarantee coverage is not:
- A warranty against product defects. You should follow warranty instructions provided in the merchant’s CGVs or other materials if the item is defective.
- Any form of insurance protecting against product loss, theft of damage after you take possession of it. You are responsible if you lose your item, if your item is stolen from you, or you break or damage your item after taking possession of it.
- A source of added compensation. If a merchant fails to meet its obligations, your maximum aggregate reimbursement from the merchant and WinWinX is a full refund for the item.
- An item endorsement. WinWinX does not certify, evaluate, or endorse the quality, safety, performance, or appropriateness of items sold through the WinWinX platform.
- A protection against identity theft or credit card theft. Your protection is limited to the item you purchased as described above.
In addition, you won’t be able to get a WinWinX guarantee coverage if:
- You already received a replacement, reimbursement, or other satisfactory compensation from the merchant
- You filed a chargeback that is still open or if you won a settlement of any amount through your credit card or other payment processing company
- You lost the item you ordered or the item you ordered was stolen from you or was broken or damaged with use
WinWinX reserves the right to wave the WinWinX Guarantee if it is determined by WinWinX, at WinWinX’s sole discretion, that this is a fraudulent transaction.
If the WinWinX Guarantee applies to any transaction, WinWinX reserves the right to repossess the item or product in the transaction and/or to collect payments directly from the Buyer, at WinWinX’s sole discretion.
*Exclusions from The WinWinX Guarantee
The WinWinX Guarantee does not cover the following:
- Software
- Services
- Intangible/ Non-physical items
- Payment Plans (including those for a physical product)
You are reminded that the Sellers [“merchants”] on the WinWinX platform should provide you with these warranties in accordance with the following legal provisions:
-Article L. 217-4 of the Consumer Code: “Sellers [“Merchants”] must deliver goods in conformity with the contract and they are liable for any non-conformity at the time of delivery.
Sellers are also liable for any non-conformity resulting from packaging, assembly instructions, or installation where the seller handles or is responsible for overseeing installation under the contract.”
–Article L. 217-5 of the Consumer Code: “Goods are in conformity with the contract:
1° If they are suitable for the use usually expected of a similar good and, if applicable:
– if they match the description given by the seller and possess the characteristics the seller has presented to the consumer in a sample or model;
– if they have the characteristics that a buyer can legitimately expect in view of public statements made by the seller, producer or producer’s representative, in particular in advertising or labelling;
2° Or if they have the characteristics defined by mutual agreement between the parties, or are suitable for any special use sought by the buyer provided the seller has been informed of and accepted that special use.”;
–Article L. 217-12 of the Consumer Code: “Legal action based on non-conformity of goods shall be time-barred two years after the date of delivery of the good.”;
–Article L. 217-16 of the Consumer Code: “Where a buyer has asked the seller for a repair while the good is covered by the warranty granted at the time the good was acquired or repaired, any period of immobilisation of at least seven days shall be added to remaining term of the warranty.
This immobilisation period shall run from the date of the buyer’s repair request, or from the date on which the good in question is made available for repair if it has been made available subsequent to the repair request.”;
–Article 1641 of the Civil Code: “Sellers are bound by the warranty for hidden defects in a sold item if such defects make the item unfit for its intended use or reduce this use to such an extent that buyers would not have acquired the good, or would only have done so for a lower price, if they had known.;
–Article 1648, paragraph 1, of the Civil Code: “Buyers must bring any legal action arising from disqualifying defects (vices rédhibitoires) within two years as from discovery of the defect”.